Kinetic, A Division of Pathway

1. Defective Merchandise

             A.  It is necessary to obtain a return authorization number from Kinetic before returning any merchandise.  Call 563-445-5581 for Amanda Weitzel, or fax 563-388-9963.  Merchandise shipped without a return authorization number will be refused.  The return authorization number should appear on all cartons being returned.  100% credit and freight will be allowed on manufacturer's defects only.  See the following for a description of manufacturer's defects.

2.  Non Defective Merchandise

     A.  Returns of non defective merchandise require a return authorization number, and should be shipped freight prepaid.  Merchandise shipped without a return authorization number, or shipped freight collect, will be refused.

    B.  If the product is resalable as received, a 20% handling and restocking charge will apply.

    C.  If returned merchandise needs to be repackaged due to damage to the carton, or retail stickers on the carton, 50% credit will be allowed.

    D.  If the product is damaged or customer abused and cannot be refurbished and resold, no credit will be issued.

DESCRIPTION OF DEFECTS

The following defects apply to new or used products, unless otherwise noted.

Cookware

1.      Weld Failure:   Bakelite handle stud, steel handle, knob stud
2.      Delaminations:   Bottom protector plate or disc separating from body (if no blue tine evident)
3.      Nonstick coating:  Peeling or void spots on surface or edges, corrosion of coating
4.      Polished surfaces:  Obious pitting, stains, abrasions, dirt, rust, or polishing compound (new or unused products only)
5.      Bakelite knobs handles:  Split or broken handles or knobs (new only), thread stripped or mishtread-cannot tighten, split fingershield,  loose handle parts    
6.      Rivets:  Broken or loose
7.      Lids:  Will not fit (too tight), sharp edges

Teakettles - Additions to above

1. Moving parts:  Non functional operation of trigger opening device within one year of purchase
2. Spout Cap: Melted within one year of purchase
3. Bottom:  Leaking weld seam within one year of purchase     

Note:  The following conditions are NOT  defects on used products .  Credit will NOT be allowed.

1. Scratches on polished or nonstick surfaces
2. Stains on polished or nonstick surfaces
3. Dents (accounts should file claim against carrier if new merchandise)
4. Loose bake lite handles and knobs
5. Delaminations of bottoms if obvious overheating as evidenced by blue tinting
6. Rust spots on 18/0 bottom protector plate          

Reco International Products

All breakage MUST be reported within 10 days of the receipt of the shipment.  We will replace all breakage.  We will NOT issue credits.

All returns must be packed in original packaging with all instructions and be received unbroken.  If the item is received back broken, no credit will be given and you will have to issue a claim with the carrier you used for shipping the item back.  A 20% restocking fee of the merchandise only will be applied.